Accessibility

 Making a rural green-field event accessible to all can be quite a challenge, but we are doing our best to make the event accessible to as many people as possible.

 

GETTING AROUND

We have special access routes to all main venues and essential services, but the areas around these are predominantly grass. Electric wheelchairs can tackle most areas without too much hindrance but if it rains, it may get muddy and access around the site (other than on the paths) may be very difficult. Once you’re at the event, if you have any concerns please speak to one of our stewards who can advise the best route for you.

The terrain is predominantly short grass with firm soil so movement around the main arena and other stages is possible for fit wheelchair users in good weather. The ground can be quite uneven in places.

 

FACILITIES

Accessible lavatories will be positioned around the event. They are clearly marked on the site map and all our stewards will be happy to direct you to the nearest one.

There is a raised viewing platform in the Main Stage arena. Charging points for electric wheelchairs are available here – please note these are outdoors so can be affected by damp conditions - chargers are left at users risk.

Emergency medical support is available from the on-site medical team, but please ensure you bring all your own medication with you, and a carer trained in administering it. Regrettably it is not possible for Big Church Day Out to safely and securely store medicines at the event. We recommend that any guests needing to refrigerate or store medicines seek advice from your GP for alternative methods to store medication.

PRIORITY LANE

There will be a priority lane for those who have booked a carer ticket. You will need to enter this lane with your carer and present your event e-ticket and the carer e-ticket in order to receive your wristband. Please note this lane is for the guest and carers only, unless you have a young dependant family member with you. Additional family or friends must go into the general admittance queue. 

If you don’t have a carer ticket but are unable to queue due to a disability or illness then please talk to a steward on the gate who can assist you. 

ACCESSIBILITY

We are unable to supply motorbility vehicles or wheelchairs. You will need to bring your own if needed.

 

CAMPING

We provide a disabled camping area that is on flat ground and has accessible toilet facilities, as well as close proximity to a wheelchair charging point. This area is located as close as possible to the entrance to the event field.

 

ELECTRICAL HOOK UPS 

If you have a specific medical need and require an electric hook-up, please email info@bigchurchdayout.com with as much information as possible so that we can review your request. Please include relevant documentation such as a doctors note. We'll then let you know whether we're able to provide this free of charge.

Please note that those requiring electrical hook-ups for medical reasons will need to be coming in a caravan or tent and will need to camp in the Caravan field or Disabled Campsite as this is the only area where electrical hook ups will be available.  

Upon arrival, please make one of the campsite team aware by showing your e-ticket that you have been authorised for an electric hook-up for medical reasons so you are then directed to the correct place. 

When requesting power please be aware that the site is powered by generators, it could go off at any point so we can not guarantee it on permanently during the festival. Should a generator power off one of our engineers will be working to get it on again as soon as possible.

CARERS

If the full price ticket buyer can prove, by supplying documentation, that they are gaining support through one of the follow benefits, Personal Independence Payment (PIP), Disability Living Allowance (DLA), Employment and Support Allowance (ESA), Blue Badge or relevant medical documentation to support an injury such as a doctor’s note, then they are entitled to book one carer ticket along with their own ticket. Carer tickets need to be booked via the website.

 

How do I purchase my carer ticket?  

1. Select the amount of tickets needed in your order (please note that you will need to purchase the carer ticket along with the full price ticket)

2. Once you have entered your payment details you will be charged for your order. You will then have 14 days to email your documents into info@bigchurchdayout.com.

Note: If you do not receive this email, please check your spam folder.

3. Once we have received your documents and accepted them, we will issue you with your e-tickets.

Note: If we are unable to accept your evidence due to us not receiving any of the documents stated, or if we do not receive your documents within 14 days we will cancel your carer ticket order and refund you.

4. You will need to bring proof of ID along with your e-ticket to the festival. Only then can we issue you and your carer with a wristband for the event.

 

How do I purchase my carer ticket on Group Plus?

1. Please place the amount of tickets needed in your order through your Group Plus group (please note that you will need to book the carer ticket along with the full price ticket).

2. Once you have entered in all your payment details you will then be charged a £10 deposit per event ticket and the full amount for the carer event ticket and carer camping ticket. You will then have 14 days to provide us with the documentation. You will need to email the documents in to info@bigchurchdayout.com.

Note: If we are unable to accept your evidence due to us not receiving any of the documents stated, or if we do not receive your documents within 14 days we will cancel your carer ticket order, your carer ticket is non refundable.

3. You will need to bring proof of ID along with your e-ticket to the festival, only then can we issue you and your carer with a wristband for the event.

 

CHILLING OUT

We recognise that some people may need to find a space to step away from large crowds and noise. As we are on a parkland site there is space to get away, but if you are noise sensitive please be aware that the area around the Main Stage can be louder than other areas on-site.

If you have any specific needs or questions, please contact us on info@bigchurchdayout.com and we’ll do our very best to help or advise!

 

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